John Lewis Reviews
(Rated by 14 users)
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Payment Methods
- Credit/Debit Cards
- PayPal
- Apple Pay
- Google Pay
Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Today's Best Deals
Overall Rating
4.2
Base on 14 Reviews
Ratings by Feature
Ratings by Feature
- Good Value4.5
- Customer Service4.3
- Return Policy4.3
- Price & Quality4.2
- Shipping & Delivery4.4
Recent Customer Reviews (14)
Jodie Gibbons
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Norris Compagnon
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Taylor Barlow
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Katharine Blakney
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Chiquita Vidrio
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Nicholas Laporte
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Christiane Brasseur
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Nicole Teague
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Uwe Finkel
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Freya Savage
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Payment Methods
Accepted Payment Options:
Prices for items on Johnlewis.com vary widely depending on the type of clothing and promotions available. Typical price ranges include:
Credit/Debit Cards
PayPal
Apple Pay
Google Pay
Payment Process
- Payments can be made online during the checkout process.
- For John Lewis credit card payments, options include online payments, mail, or phone calls, but in-store payments are not accepted.
Refund Information
Refunds for returns will be processed back to the original payment method used during the purchase.
John Lewis Pros & Cons
Pros
1
Wide Product Range: John Lewis & Partners offers a broad selection of products, including furniture, electronics, and home goods.
2
Customer Service App: The John Lewis & Partners App allows customers to shop easily, whether in-store or at home.
3
Wide Range of Products: Offers a diverse selection of homeware, fashion, electricals, and more.
4
My John Lewis Membership: Provides exclusive rewards, personalized offers, and early access to new launches.
5
Free Standard Delivery: Available on orders over £50, with options for Next and Named day delivery.
6
Click & Collect: Free for orders over £30, allowing convenient pickup from stores.
7
Price Match Guarantee: Ensures competitive pricing by matching lower prices found at other retailers.
8
Customer Service: Renowned for excellent customer support and after-sales service.
9
Sustainability Initiatives: Includes programs like BeautyCycle and FashionCycle for recycling beauty and fashion items.
10
Flexible Payment Options: Accepts various payment methods, including credit/debit cards and gift cards.
11
Member-Only Events: Access to exclusive events, competitions, and workshops for My John Lewis members.
12
App Exclusives: Early access to new launches and special offers through the John Lewis app.
CONS
1
Poor Customer Service: Many customers have reported difficulties in resolving issues, with long wait times and unhelpful representatives.
2
Faulty Products: There have been numerous complaints about receiving damaged or incorrect products, including furniture and electronics.
3
Delivery Issues: Problems with delivery, such as delayed or missing orders, have been common.
4
Returns Process: The refund and returns process is often described as difficult and time-consuming.
5
Low Ratings: John Lewis & Partners has low ratings on review platforms, with an average score of 2.1 stars from 162 reviews and 2.67 stars from 2416 reviews.
John Lewis Features and Benefits
Features
Wide Range of Products
Offers a diverse selection of homeware, fashion, electricals, and more.
My John Lewis Membership
Provides exclusive rewards, personalized offers, and early access to new launches.
Free Standard Delivery
Available on orders over £50, with options for Next and Named day delivery.
Click & Collect
Free for orders over £30, allowing convenient pickup from stores.
Price Match Guarantee
Ensures competitive pricing by matching lower prices found at other retailers.
Customer Service
Renowned for excellent customer support and after-sales service.
Sustainability Initiatives
Includes programs like BeautyCycle and FashionCycle for recycling beauty and fashion items.
Flexible Payment Options
Accepts various payment methods, including credit/debit cards and gift cards.
Member-Only Events
Access to exclusive events, competitions, and workshops for My John Lewis members.
App Exclusives
Early access to new launches and special offers through the John Lewis app.